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Discover Who We are

Bringing Clarity to Travel Applications

This website is operated by Ontrack Visa (ABN: 78661260626) a trading name of Travel and Visa Services Pty Ltd an Australia-based provider offering independent, non-legal assistance for travel authorisations and visitor visa applications.

We assist travellers with applications for the Australia Visitor Visa, Australia eVisitor Visa, Canada eTA, New Zealand Electronic Travel Authority (NZeTA), and the United Kingdom Electronic Travel Authorisation (UK ETA). Our focus is on creating a well-structured process, so each step feels straightforward and manageable.

Who We Are

We operate as a private travel and document assistance provider. We are not a law firm and are not affiliated with any government authority.

All visa and travel authorisation decisions are made by the respective government authorities. Our role is to help you organise and prepare your application for accurate submission.

Government fees may be included within our service charges where applicable. Processing timelines are set by the relevant authorities and remain outside our control. You may also choose to apply directly through official government websites without using our services.

What We Provide

We support individuals planning short-term travel who require assistance with:

  • Australia eVisitor Visa (Subclass 651)

  • Australia Visitor Visa (Subclass 600)

  • Canada Electronic Travel Authorisation (eTA)

  • New Zealand Electronic Travel Authority (NZeTA)

  • United Kingdom Electronic Travel Authorisation (UK ETA)

Our services are designed to make each stage easier to understand, helping applicants organise their information and move forward with confidence.

We are registered with the Migration Agents Registration Authority (MARA), Australia.

How We Assist

Our support is structured and carefully organised, covering each stage of the application process. We help by:

  • Presenting requirements in a clear and easy-to-follow manner

  • Assisting with the preparation of personal and travel details

  • Supporting the organisation of required documents

  • Guiding you through completing and submitting applications via official websites

While we provide careful guidance, all outcomes remain with the relevant authorities. Our focus is on reducing common errors that can cause delays.

What You Can Expect

Throughout your application journey, we aim to provide:

  • Clear, relevant information based on your travel purpose and eligibility

  • Careful preparation and organisation of supporting documents

  • Consistent guidance when completing online forms

Our approach keeps the process organised, structured, and easy to navigate.

How We Work

We approach every application with clarity and attention to detail from the very beginning. You will always have a complete understanding of our services and the application process.

  • Clear and consistent communication throughout

  • Upfront pricing with no unexpected charges

  • Thorough review before submission

  • Support tailored to your travel schedule

Our focus remains on maintaining accuracy and consistency across every application we handle.

Why Travellers Prefer Us

Travellers, families, and professionals choose us for dependable support that keeps the process clear and efficient.

Our experience across travel authorisations and visitor visa applications enables us to deliver a service that remains consistent, reliable, and easy to navigate.