Disclaimer
Service Overview
Welcome to Travel and Visa Services Pty Ltd trading as Ontrack Visa (ABN 78661260626) delivers independent support for travel authorisation and Visitor Visa applications, helping applicants prepare and manage their submissions with greater clarity.
Support for Australian Visitor Visa and eVisitor Visa applications is provided by, or under the supervision of, a registered Australian migration agent, in compliance with applicable regulations.
Migration Agent Registration Number (MARN): 2217841
Our Independent Status
Ontrack Visa is not affiliated with any government authority.
You may choose to apply directly through official government platforms at any time without using our services.
What We Provide
Ontrack Visa offers information, guidance, and personalised assistance for Visitor Visa and travel authorisation applications, including:
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Australia eVisitor Visa (Subclass 651)
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Australia Visitor Visa (Subclass 600)
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Canada Electronic Travel Authorisation (eTA)
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New Zealand Electronic Travel Authority (NZeTA)
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United Kingdom Electronic Travel Authorisation (UK ETA)
Our services may cover:
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Offering straightforward guidance on application requirements
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Supporting the organisation and review of your documents
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Assisting with the preparation and submission process when needed
We focus on supporting you with preparation, document organisation, and submission assistance.
The respective government authorities make all visa and travel authorisation decisions. We do not approve, refuse, or influence the outcome of any application.
Service Charges and Government Fees
Our service fees may, where applicable, include government application charges.
These charges are set by the relevant authorities and are processed through official government systems. We do not influence these fees or any associated processing requirements.
Our services are optional, and you may choose to apply directly through official government platforms without our assistance.
Processing Times and Decisions
Processing times and application outcomes are determined solely by government authorities in Australia, Canada, New Zealand, and the United Kingdom.
We have no control over application outcomes and cannot guarantee approval. Processing may take longer due to factors such as application volume, policy changes, security checks, or document verification by the relevant authorities.
Accuracy of Information
We aim to ensure that all information provided on our website and in our communications is accurate and clearly presented.
As requirements for Visitor Visas and travel authorisations may change without notice, we cannot guarantee that all information will remain current or applicable in every case.
Applicants are encouraged to check details through official government sources before making any travel or financial decisions.
Limits of Our Responsibility
Where permitted by applicable law, Ontrack Visa will not be held responsible for:
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Any refusal, delay, or cancellation of visitor visa or travel authorisation
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Any changes to government rules, policies, or documentation requirements
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Issues caused by third-party providers, including couriers or payment services
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Indirect losses or consequences, including travel disruption
How We Handle Your Information
Your personal information is managed in line with our Privacy Policy.
To support your application, your details may be shared with relevant authorities in Australia, Canada, New Zealand, or the United Kingdom, and authorised third parties where required for service delivery or legal compliance.
Intellectual Property
All content featured on this website, including text, visual design, logos, graphics, and images, is owned by or licensed to Ontrack Visa unless stated otherwise.
You are not permitted to copy, reproduce, or use any part of this website for commercial purposes without obtaining prior written consent.
Applicable Law
The laws of New South Wales govern this Disclaimer and your use of our services. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
Contact Details
Ontrack Visa
Email: info@ontrackvisa.com
Contact Us