Payment Policy

Welcome to Travel and Visa Services Pty Ltd trading as Ontrack Visa (ABN 78661260626), we’ve designed our payment process to be simple, secure, and efficient so that you can move forward with confidence and without unnecessary delays.

We currently accept payments via:

• Visa

• Mastercard

How Payments Work

Once you’re ready to proceed, payment is completed upfront. This enables us to begin processing your request promptly. Your application will enter processing as soon as your payment has been successfully received.

We believe in clear and transparent pricing. Fees are shown excluding any applicable taxes, which will be calculated and clearly displayed at checkout before you complete your payment.

Unless otherwise specified, all transactions are processed in United States Dollars (USD).

Secure Payment Processing

Your security is important to us. All payments are processed through certified third-party providers that specialise in secure transactions. These providers handle your payment directly, and full payment card details are not stored on our systems.

While we carefully select trusted partners, their platforms operate independently. Accordingly, we are not responsible for any issues arising from their systems, including declined transactions, processing delays, or temporary service interruptions, to the extent permitted by applicable law.

What You’re Agreeing To

By completing your payment, you confirm that you have read and accepted our Terms and Conditions.

This includes your understanding that our professional service fees are generally non-refundable once work has begun, subject to any rights you may have under applicable law.